We want to give you the best possible service, however if at any time you are unhappy with the service you have been provided with then please tell us about it as soon as possible so that we can do our best to attempt to resolve the problem at an early stage. If we receive a complaint from you this will not affect the way we handle your case. This will also help us to improve our standards.

In the first instance we suggest that you contact the person who is working on your case to discuss any concerns that you have and if necessary arrange an appointment to discuss the complaint. That person or their Supervisor will do their best to resolve any issues. If, however, you are not satisfied and wish to make a formal complaint please contact one of our Partners, Sean Veakins or Faye Beattie by telephone on 01609 780101 or by writing them to at Place, Blair and Hatch Solicitors of The Old Grammar School, 240 High Street, Northallerton, North Yorkshire, DL7 8LU.


What Will Happen Next?

  1. Upon receipt of a complaint we will send you a letter within 7 days acknowledging the complaint and we may ask you for further details to enable us to properly understand your complaint and respond to it.
  2. We will record your complaint in our central register and we will open a file for your complaint.
  3. We will investigate your complaint.
  4. We will then contact you by telephone or arrange to meet with you so that we can discuss your complaint.
  5. We will provide you with a detailed written response to your complaint as soon as possible and certainly within 4 weeks of receipt of your complaint.

In the event of us not being able to resolve your complaint you can appeal to the Legal Ombudsman who will look at your complaint independently. You can find out more information about the service provided by the Legal Ombudsman by visiting www.legalombudsman.org.uk, calling 0300 555 0333 or emailing enquiries@legalombudsman.org.uk you can also write to them at PO Box 6806 Wolverhampton WV1 9WJ.

If you have concerns about the behaviour of anyone within our firm such as dishonesty, taking or losing money or treating you unfairly because of your age, a disability or other characteristic you can raise your concerns with the Solicitors Regulation Authority by contacting them on 0370 606 2555 emailing them at report@sra.org.uk or writing to Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or visiting their website at www.sra.org.uk